Projects

We work across public and private services, the VCSE sector, health and care, built environment and urban planning, cultural heritage, design, and community-led initiatives.

Examples of organisations we have worked with and supported include, but are not limited to:

NHS England
NHS Scotland
NHS North East and North Cumbria ICS
NHS Lothian
West Yorkshire Health and Care Partnership
Thrive by Design (Leeds and York Partnership NHS Foundation Trust)
National Trust for Scotland
Ellisland Museum
The Scottish Government
UNICEF
Police Scotland, North East
The University of Oxford
Nuffield Trust
KC Manufacturing
SafeLives

Project examples (2017 - present)

Below are some examples of how we’ve worked with organisations, communities and partners to embed access, inclusion and equity. Each project is shaped by lived experience and supports meaningful, sustainable change.

Slide from a PowerPoint presentation with two sections. The left section, titled “Service Journey,” lists components that need to be accessible and inclusive, including channels and touchpoints, tasks and activities, interactions, and resources (such as information, devices, internet access, and support). It notes that these elements and how they connect affect someone’s experience of inclusion and access to care. The right section, on a light grey background, features a large quote: “All elements of the process play a role accessing a remote consultation", attributed to a GP participant in Oxford, stage 2 engagement work.

Two diagrams show how different resources affect access. The first links people, information, and literacy to types of interaction. The second links devices, environment, and cost to communication channels.

Insights playback with the project team and stakeholders.

Remote consultations in Primary Care. Participatory insight and digital inclusion.

As part of work with Thrive by Design, we were commissioned by the University of Oxford and the Nuffield Trust to contribute to a UK-wide research project exploring the impact of remote consultations as a standard approach in primary care.

Our involvement formed part of a wider programme examining the benefits and challenges of remote care.

We focused on embedding participatory and design thinking methods and tools, and digital inclusion considerations to understand how remote consultations could support safe, inclusive, and effective care for different communities.

The project was ongoing, with our input provided at key stages over approximately one year from 2022-23.

Link: https://www.thrivebydesign.org.uk/primary-care-toolkit

Cover page of the “Aberdeen TEC Pathfinder Project: Define stage review” report, dated January 2021. The cover features a photo of a wall covered in brightly coloured sticky notes arranged in clusters, capturing insights and ideas from a collaborative workshop. The report is authored by Ali Jones and Dr Katie MacLure, with logos for Aberdeen City Health and Social Care Partnership and ACVO at the bottom.

Insights report. Define stage. TEC project.

Technology-Enabled Care (TEC) and Domestic Abuse: Aberdeenshire

As part of work with the Scottish Government Technology Enabled Care (TEC) Pathfinder Programme.

Led the exploration of how TEC could be used to support people experiencing domestic abuse and sexual violence in Aberdeenshire. Designed a trauma-informed toolkit to support engagement and collaborated with stakeholders to ensure digital solutions were safe and supportive.

Led iterative design and rapid prototyping, ensuring responsiveness to emerging needs, particularly during the COVID-19 lockdown.

Link: https://www.tec.scot/workstreams/transforming-local-systems/#:~:text=The%20Pathfinder%20Programme%20was%20delivered,and%20the%20Digital%20Office%20for

An online whiteboard space with multiple groups of post it's organised in four colours, table 1, yellow, table 2 green, table 3 purple, table 4 pink.

Multi-agency stakeholder workshop insights, exploring the impact of digital inclusion on communities in NENC.

Digital inclusion strategy: NHS North East, North Cumbria Integrated Care System (ICS)

As part of work with Thrive by Design, co-designed a digital inclusion strategy with people with lived experience, local communities and VCSE organisations. Identified access barriers and priorities for supporting digital inclusion when accessing and engaging with health and social care services.

Link: https://www.thrivebydesign.org.uk/nenc-digital-inclusion-strategy

A view of Drum Castle in Aberdeenshire, Scotland, on a clear day with blue skies. The historic stone building has a central tower and a mix of medieval and later architectural features. A paved path leads up to the entrance through a lawn, with trees and shadows visible across the grass.

Site visit to Drum Castle and Estate, Aberdeenshire.

Timesliders Learning Programme: National Trust for Scotland, Drum Castle and Estate, Aberdeenshire.

Co-designed and developed access and inclusion recommendations for a theatre-in-education programme and heritage site visit. Considered sensory access, assistive technology, communication design and inclusive delivery at both service and policy levels.

Created practical tools, staff guidance and training activities to support embedding access and inclusion across the learning programme.

Link: https://www.nts.org.uk/learning/timesliders-resources

An older man is seated at a table, painting with watercolours on a long sheet of paper. He is using a thin brush to fill in a large outlined shape, possibly an animal, with purple and blue paint. A paint palette with mixed colours and a cup of purple water are on the table beside him. The activity is part of a creative and art therapy workshop.

Creative engagement activity with people supported by Alzheimer Scotland.

Design for health and wellbeing: NHS Lothian and partners

Worked as a design researcher and creative facilitator on projects exploring the role of green spaces in public health, including for Maggie’s Centres.

Co-designed CAMHS (Child and Adolescent Mental Health Services) unit interiors with children and young people with lived experience, in partnership with National Museums Scotland.

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