Projects

We work across different sectors that deliver services, develop products and shape places and systems, all of which can impact different communities. This includes public services, private companies, charities and the VCSE sector, cultural heritage, design, the built environment and community-led initiatives.

Organisations we’ve supported include, but are not limited to:

NHS England, NHS Scotland, NHS Lothian, West Yorkshire Health and Care Partnership, Thrive by Design, The Scottish Government, National Trust for Scotland, Ellisland Museum and Farm, UNICEF, Police Scotland, University of Oxford, Nuffield Trust, KC Manufacturing and SafeLives.

Project examples (2017 - present)

Below are some examples of how we’ve worked with organisations, communities and partners to embed access, inclusion and equity.

A photograph of the back of an older man's head. He is holding a pain brush and using red and purple paint to create an image. This is part of a creative engagement workshop.

Creative engagement and participatory research

A photograph of a flat pathway leading to the side entrance of Drum Castle in Aberdeenshire. The castle is made up of different light stones from different eras. In the background there is a clear blue sky. In the foreground there is a flat tarmac path with green grass and sunlight shadows on each side.

Access audits and inclusive design

A photograph of large pieces of paper and neon pink post-it notes laid out flat. On the piece of pater of lots of different circles and lines to create a journey map. On the maps there are lots of handwritten notes, as well as on the pink post-it notes.

Service design

A photograph of neon green, pink and yellow post it notes spread out neatly on a large piece of brown paper which is hanging on a flat wall. The post it notes have lots of hand written notes and colour coded themes on them, in black pen and highlighter pen.

Research, analysis and sense-making

Remote consultations in Primary Care. Participatory insight and digital inclusion.

Commissioned by the University of Oxford and the Nuffield Trust through Thrive by Design, we contributed to a UK-wide study on making remote consultations a standard part of primary care.

Our work focused on embedding participatory and design thinking methods, and addressing digital inclusion, to explore how remote care can be safe, inclusive and effective for different communities. This was part of a wider programme on the benefits and challenges of remote care, with our input delivered at key stages over 2022 - 23.

Link: https://www.thrivebydesign.org.uk/primary-care-toolkit

Technology-Enabled Care (TEC) and Domestic Abuse: Aberdeenshire

As part of work with the Scottish Government Technology Enabled Care (TEC) Pathfinder Programme.

Led the exploration of how TEC could be used to support people experiencing domestic abuse and sexual violence in Aberdeenshire. Designed a trauma-informed toolkit to support engagement and collaborated with stakeholders to ensure digital solutions were safe and supportive.

Led iterative design and rapid prototyping, ensuring responsiveness to emerging needs, particularly during the COVID-19 lockdown.

Link: https://www.tec.scot/workstreams/transforming-local-systems/#:~:text=The%20Pathfinder%20Programme%20was%20delivered,and%20the%20Digital%20Office%20for

Digital inclusion strategy: NHS North East, North Cumbria Integrated Care System (ICS)

As part of work with Thrive by Design, co-designed a digital inclusion strategy with people with lived experience, local communities and VCSE organisations. Identified access barriers and priorities for supporting digital inclusion when accessing and engaging with health and social care services.

Link: https://www.thrivebydesign.org.uk/nenc-digital-inclusion-strategy

Timesliders Learning Programme: National Trust for Scotland, Drum Castle and Estate, Aberdeenshire.

Co-designed and developed access and inclusion recommendations for a theatre-in-education programme and heritage site visit. Considered sensory access, assistive technology, communication design and inclusive delivery at both service and policy levels.

Created practical tools, staff guidance and training activities to support embedding access and inclusion across the learning programme.

Link: https://www.nts.org.uk/learning/timesliders-resources

Design for health and wellbeing: NHS Lothian and partners

Worked as a design researcher and creative facilitator on projects exploring the role of green spaces in public health, including for Maggie’s Centres.

Co-designed CAMHS (Child and Adolescent Mental Health Services) unit interiors with children and young people with lived experience, in partnership with National Museums Scotland.

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